Monday, January 30, 2017

Even DETECTIVE Moto Could Not Solve The Case Of The DEFECTIVE Moto G4

Moto G (4th Gen.) Unlocked - White - 32GB

by Motorola

If you like to travel as much as I do, you know that when you travel internationally, you need an unlocked GSM (system used in most countries beside the U.S.) phone. With an unlocked GSM phone, you can buy a local SIM card and make calls, send texts, and surf the web at much lower prices than your carrier would charge while roaming abroad.
Well, I needed a new phone and had read good reviews about this phone on Amazon and well known tech websites, so being sick and tired of Apple’s products and their lack of customer focus, I decided to sell my iPhone (and soon my Mac) while I could still get $10-$20 for it and bought the Moto G4. Big mistake!

No because I regretted giving up my iPhone, which actually works most of the time, but because the Moto G4 is a piece of garbage. I wasted the first two days loading all of my apps, email accounts, and setting up the phone and it seemed to work ok. You have to swipe up across the screen to get to the password screen, but an easy swipe was not enough and I had to swipe and swipe and swipe even harder for the damn thing to open. If that were not irritating enough, the phone would randomly chime, turn itself on and show me what time it was. The screen is also far too big for my taste and once protected by the clunky case, it reminded me of the "bricks" (a walkie-talkie the size and weight of a brick) we used in the military.

Then, on the third day, the phone decided to turn itself off while I waiting for an important phone call. Then it turned itself back on, but would never boot with the screen turning itself on, then off, then on, then off, etc., etc., etc. I pushed and held the off button for nearly a minute and still nothing happened. After 5-15 minutes, it would finally boot, only to turn itself off again and so on and so forth. Having all of these major problems after just three days, I decided enough was enough.

I was not going to bother with tech support because the phone was obviously seriously flawed, so I went home and hit the "return" button on Amazon. Because I will not buy this model again, I had to also return the clunky case which actually was not that bad.

DO NOT BUY A MOTOROLA MOTO G4!

CombatCritic Gives The Motorola Moto G4 1 Bomb Out Of 10 And A Spot, Along With Apple, On My “WALL OF SHAME” … More Bombs Are Better!
One Bomb Equates To:
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Title: Travel Tech: Even DETECTIVE Moto Could Not Solve The Case Of The DEFECTIVE Moto G4

Key Words: Travel Tech, Moto, defective Moto G4, G4, G, 4, Motorola, phone, android, smart, smartphone, CombatCritic, TravelValue, travel, value, product, review, Yelp, Amazon, amazon.com

Translation for Civilians: FUBAR = "Fucked Up Beyond All Repair"

Sunday, June 26, 2016

Renewed My GolfLogix Subscription, THEN They Implemented A New, Substandard Version ... I'm Outta Here!

GolfLogix Application For iPhone

Suite 100A
15685 N. Greenway-Hayden Loop
Scottsdale, Arizona 85260
Phone: 877-977-0162
Fax: 480-287-8749
Email: info@golflogix.com
Price: $$$$
I used to love my GolfLogix app, then they charged my credit card $20, shortly thereafter implementing a new version that absolutely sucks!

I am canceling my “Champion Membership” after they ruined the app with their “new” version. I wrote to them, telling them about my disappointment: 
"Your new interface sucks. The font is so small I can barely see it and I can't seem to bypass the club (yardage) tracking option, making me scroll through the numbers (instead of simply entering yardage) on the old version. Who in their infinite wisdom implemented this piece of #%$@? Bring back the old interface or I'm out of here!
To which they replied: 
"Dear Valued Member, Thank you for your inquiry. Unfortunately that feature was not included in the new streamlined GolfLogix App. We working to return that feature. Again we apologize for any inconvenience and hope you enjoy the New GolfLogix App."
They did not address my concerns, sending me a "boilerplate" response with misspelled words. They don't care, implementing a new version before it was fully functional, so I'm moving on and canceling my subscription.

CombatCritic Gives GolfLogix 2 Bombs Out Of 10 ... More Bombs Are Better!
Two Bombs Equates To
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Title: TravelTech: Renewed My GolfLogix Subscription, THEN They Implemented A New, Substandard Version ... I'm Outta Here!

Key Words: GolfLogix, golf, logix, logic, logics, app, application, iPhone, iStore, iTunes, CombatCritic, TravelValue, travel, value, product, service, review, Yelp, Zomato

Translation for Civilians: Tango-Uniform =  "Tits Up" 

Sunday, March 6, 2016

The Misfit Flash Is A "Flash" In The Pan, Don't Waste Your Money




Misfit Flash 
Fitness Monitor
Sold by Amazon.com
$25.97 Plus Tax


Being a gym rat, avid golfer and frequent traveler, fitness is important even while on the road. With aerobic machines rarely available while on vacation, a fitness monitor provides a quick and easy way to ensure I get enough exercise, at a glance, so I bought the Misfit Flash through Amazon.com.

When the Flash synced with the Misfit app, it seemed to work well enough. The "points" (steps) were sometimes off (low) and sleep stopped tracking if I awoke after 5am, even if you go back to sleep, but for $30 it was acceptable until it stopped syncing altogether. The instructions that came with the Flash were totally inadequate and their website provides little, if any, technical information or support (for example, they do not bother telling you how to change the battery).

Even though I had the Flash for a little over 30 days, 32 to be exact, Amazon at first refused to allow me to return it. The device worked OK in the beginning, but recently only synced intermittently with the Misfit app. I had bought one for my wife a few days after getting mine (because it seemed to work OK at first), but her's did not sync for weeks and then would not even pair with the Misfit app via Bluetooth. 

I contacted Misfit on numerous occasions (February 4th, 6th, 27th, 28th and March 2nd to be exact) about a fix, but they either refused to respond or sent me the same lame cut and paste instructions that are available on their website. They dragged their feet long enough that I was 2 days out of warranty by the time I got around to contacting Amazon about a return. Fortunately, my wife's Flash, also bought through Amazon, was within the 30-day return policy, but I thought that I was apparently out of luck.

I ended up returning my Flash in the same box I was returning my wife's in, even if I would not receive a refund, contacting Amazon (not an easy thing to do by the way) and letting them know of my dismay. Low and behold, I received an email the very next day telling me that they were processing a refund for my former Flash in addition to my wife's. Maybe their motto, "We're Building Earth's Most Customer-Centric Company", is true after all! 

The Misfit Flash is junk and Misfit obviously doesn't care about their customers, so do not waste your money.

CombatCritic Gives the Misfit Flash (and Amazon.com's published return policy) 1 Bomb Out Of 10 and a spot on my Wall of Shame ... More Bombs Are Better!

One Bomb Equates To:
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Title: TravelTech: The Misfit Flash Is A "Flash" In The Pan, Don't Waste Your Money

Key Words: Misfit Flash, Misfit, flash, wearable, activity, tracker, monitor, fitness, sleep, Amazon, Amazon.com, technology, tech, CombatCritic, TravelValue, travel, value, product, review, Yelp

Translation for Civilians: FUBAR = "Fucked Up Beyond All Repair"

Monday, February 29, 2016

This Pill Probably Won't Cure Your Putting Woes

The Pill Golf Single Shot Training Aid
by The Pill Golf
Available on Amazon.com
Although small and lightweight enough to easily carry while traveling, $13+ for one "ball" seems a bit excessive. It is likely made in China and probably costs less than $1.00 to manufacture, so a 1300% mark-up is pushing it based on what you get. 
Under the best conditions (a flat putting or hitting surface), the product's design does not readily indicate where you are aiming, requiring frequent repositioning if you are aiming at a specific spot such as a golf hole. If it does what they claim it does, it will indicate whether or not you applied a square clubface to the ball at impact, but if you plan on aiming at a hole on a putting green with any break whatsoever, good luck!
I find the product useful for ensuring that the clubface is square at impact, but the lack of paper instructions (there are training videos on their website, thepillgolf, but they are commercials disguised as aids) and excessive markup make it a poor value. In the $3.95 to $5.95 range, I would rate it in the 8-10 "Bomb" range (4-5 Stars), but at nearly $13 for just one ...
CombatCritic Gives The Pill Golf Single Shot Training Aid 5 Bombs Out Of 10 (Rounded Up To "3 Stars")

Five Bombs Equates To:


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Title:  This Pill Probably Won't Cure Your Putting Woes

Key Words: The Pill, Golf, Shot, Training, Aid, Pill, Golf, Surlyn, ball, putt, chip, shot, club, Amazon.com, amazon, CombatCritic, TravelValue, travel, value, product, review

Translation for Civilians: Charlie-Mike = "Continue Mission"

Thursday, February 4, 2016

Faulty Products And Poor Customer Service ... SimpliSafe Or Simply Crap?

SimpliSafe, Inc.
294 Washington Street, Floor 9
Boston, MA 02108
Phone: (888) 957-4675
Website: SimpliSafe.com

If you are like me, an avid traveler that may be gone for long periods of time, a good, dependable, affordable home security system you can operate from anywhere in the world seems to good to be true. Well, in SimpliSafe's case, it is too good to be true, so do not believe their misleading advertisements or celebrity endorsements from the likes of Kim Komando and Dave Ramsey. Here is my recent experience with SimpliSafe ...

Sensors that do not work or emit false alarms, slow response to middle-of-the-night (false) alarms, and poor or no response to customer concerns and questions are just a few of the reasons we are cancelling our SimpliSafe monitoring and requesting a full refund. Based on SimpiSafe's history of poor customer service, I expect to be ignored or hassled every step of the way,

I bought the system after hearing rave reviews about SimpliSafe on The Kim Komando Show and The Dave Ramsey Show, two radio celebrities that I thought were credible and honest. The reasons we committed to spending $400+ for a system and $300 a year on monitoring were:
1) Kim Komando's/Dave Ramsey's recommendations2) No contracts2) 100% wireless, cellular system3) Easy to set-up4) Mobile (cell phone) control and alerts5) Power outage protection6) Portability7) Pet friendly8) Not One, But Three Risk–Free Guarantees:- 60-Day Money Back Guarantee- Three Year Product Warranty- 100% Satisfaction Guarantee

customer-support@simplisafe.com
1-888-957-4675
Purchase Information:
E-mail Address:
Billing Address:
LAWRENCE, KS 66044
Shipping Address:
LAWRENCE, KS 66044
Order Total:$403.52
Order Summary:
Order Confirmation #:WP9XXXXX
Order Subtotal: $448.36
10% Off Your System:-$44.84
------
Total for this Order: $403.52


Order details: 
1 x24/7 Professional Alarm Monitoring (SimpliSafe2) - $24.99
Model: SSEDSM2
  • Activation code: Y5KW-KETU
  • Service Plan: 24/7 Interactive Alarm Monitoring + Alerts
1 xRefurbished Security System: 18 Components - $423.37
Model: SSCS1-R
  • Base Station: 1
  • Wireless Keypad: 1
  • Keychain Remotes: 2
  • Motion Sensors: 3
  • Entry Sensors: 6
  • Panic Buttons: 1
  • Auxiliary Sirens: 1
  • Window Decals: 2
  • Water Sensors: 1
  • Smoke Detectors: 1
  • Freeze Sensors: 1

Burglar Alarm Monitoring Permit Information!

Instructions:  Please check with your local authorities to verify whether or not an alarm permit is required. It is the responsibility of the subscriber to obtain and maintain a valid alarm permit, if required by your local jurisdiction. Failure to do so can result in no police response and/or monetary fines. If there is, or you need some help, we'd love it if you could give us a call at 888 957 4675 to let us know!

Fire Alarm Monitoring Permit Information!

Instructions:  Please check with your local authorities to verify whether or not an alarm permit is required. It is the responsibility of the subscriber to obtain and maintain a valid alarm permit, if required by your local jurisdiction. Failure to do so can result in no police response and/or monetary fines. If there is, or you need some help, we'd love it if you could give us a call at 888 957 4675 to let us know!
The system worked OK for a less than two weeks, then we started having false alarms on our motion sensors in the middle of the night, waking us to the shrill sound of the alarm and not knowing if an intruder was in our home. This happened on four occasions and response times from the monitoring center varied from 30 seconds to over four (4) minutes.

A lot can happen in four minutes during a home invasion and we found SimpliSafe's alarm monitoring center's response times to be sporadic. In the four minutes it took for an operator to call us after one middle-of-the-night false alarm (fortunately), intruders could have rushed upstairs, kicked in our bedroom door, robbed us at gunpoint, sexually assaulted my wife, shot us in the head, and been on their way ... all before SimplisSafe called us to see if we even needed them to call the police! It would have been much easier and safer to Simpli pick up the phone and call 911 ourselves, so why do we need to pay $24.99 per month for "monitoring"? I asked the young lady on the phone why it took so long to call and she said that there were "too many calls for the number of people working", a sad excuse if it were in fact a home invasion.

Their customer service call center is only open between 8am and 5pm, but if you need help, forget contacting SimpliSafe via email because they are nearly completely unresponsive. When I was finally able to talk to a customer service representative, they had me reduce the sensitivity of the motion sensors because the forced air heat was apparently setting them off (we have no pets or ghosts in our home). "The heater is setting them off?", I asked, something we had never heard of or experienced having owned several alarm systems from reputable companies (ADT, Guardian, etc) over the years. It is not much fun being awoken from a deep sleep, four times over a period of several weeks no less, because of a motion sensor that cannot tell the difference between an intruder and forced air heat. I wonder what kind of affect pets would have on SimpliSafe's "Pet-Friendly Motion Detector" that "doesn’t detect small pets"?

Since we installed the system and activated it on September 17th, 2015, we have had five false alarms and eight sensor errors (cut and pasted directly from our SimpliSafe "Event Log":
09/18/2015 5:13am Alarm: Motion Sensor "Living Room (Front)" 
09/20/2015 2:10am Alarm: Motion Sensor "Living Room (Back)" 
10/10/2015 7:28am Error: Panic Button "Bedroom Panic" 
10/12/2015 12:28pm Error: Panic Button "Bedroom Panic" 
10/20/2015 3:27pm Error: Entry Sensor "Elisa Room Window" 
10/29/2015 12:19am Alarm: Motion Sensor "Kitchen" 
12/13/2015 3:42am Alarm: Water Sensor "Basement" 
12/31/2015 5:32am Alarm: Motion Sensor "Living Room (Back)" 
01/09/2016 1:19pm Error: Flood Sensor "Basement" 
01/15/2016 2:19pm Error: Flood Sensor "Basement Water Sensor" 
01/19/2016 7:18am Error: Flood Sensor "Basement Water Sensor" 
01/28/2016 7:18pm Error: Flood Sensor "Basement Water Sensor" 
01/30/2016 8:17pm Error: Flood Sensor "Basement Water Sensor"
They sent a replacement water sensor on December 18th, 2015 after the original one failed (see above), but it was like pulling teeth to get them to respond or cooperate. We had several back and forth emails asking me if the "sensors were in contact with water" (obviously not or I would not have been complaining) or after admitting that the sensor was bad, I was asked for our "delivery address" ("the same address as the monitoring we pay for that is in your system", I responded). C'mon folks, use your brains!

They sent the replacement water sensor via snail mail and I received it on January 8th, 2016. One day later, the "new" sensor began to "error" and became unresponsive. It seemed to resolve itself after a couple hours, so I let it go, but repeated errors led me to contact customer service via email again on January 28th, 2016. 
"This is the 3rd time the “new” sensor (replacement for the original that was sending false alarms) that you sent us has had problems “not responding”. Here’s the message I just received from the system: 
no-reply@simplisafe.com / no subject / Sensor error: Flood Sensor 13C2Y “Basement Water Sensor"  is not responding at 1104 New York Street on 1-28-16 at 7:18pm 
What’s the problem now? This is getting ridiculous. How can our home and basement be protected if your sensors don’t work?
Please let me know what SimpliSafe is going to do about it.
Thanks"
It was ignored, so I sent another email on January 30th, 2016:
"I'm tired of false alarms, equipment that doesn't work, and lack of professionalism/responses from customer/tech support. Delays in contacting or being contacted by emergency dispatch cause great concern in event of a "real" emergency. Unless there is an immediate response and our concerns addressed, I would like to cancel our monitoring and get a refund for your faulty equipment.
Thank you."
Rather than addressing the problem or our concerns, I received the following unprofessional response the same day:

"From: customer-support@simplisafe.com Date: January 30, 2016 at 8:50:51 AM CST
 Subject: I'm tired of false alarms ...
Hello,
We apologize for the inconvenience that you are experiencing. Please understand we have many customers that need our assistance. Also, if you would like to cancel your subscription you'd need to call in to us. We can not go through with such an action with out your direct consent on the telephone. Thank you. 
If you have any other questions, please let us know.
Best,
Ishaya"
I assumed that someone would get back to me, but after hearing nothing more by February 1st, 2016, I sent the following email:
"Yes, I have questions. Read the email I sent to Customer Support on 1/28 highlighted in yellow below.
As far as your company’s advertising is concerned ... Your company makes a lot of great claims about your products, customer service, and “guarantees”, but you don’t even respond to customer concerns. Our water sensor has been malfunctioning for over two weeks ... 
This is the replacement sensor you sent us after the original failed (see your Dec 17, 2015 email). Why don’t you respond to our concerns? You are not doing your best as stated in your 100% SATISFACTION GUARANTEE.
If I am not contacted and this issue resolved NOT LATER THAN Wednesday, February 3rd, 2016, I am cancelling our monitoring and will request a full refund. We have had far too many problems with your “RISK FREE”, “SATISFACTION GUARANTEED” products in the short time we have been customers.
Thank you."
It is now Thursday, February 4th, 2016 and I have not been contacted by SimpliSafe, so I am following through with my promise ... I am cancelling our monitoring and SimpliSafe is losing a customer. I am also contacting the Massachusetts Attorney General and the Eastern Massachusetts, Maine, Rhode Island and Vermont Better Business Bureau (where SimplisSafe has 30 complaints on-file) to file complaints. Kim Komando and Dave Ramsey will also be contacted to let them know what I think of their SimpliSafe (endorsements) recommendations.

You can read my reviews of SimpliSafe on my blog: http://www.CombatCritic.com, Yelp, and the Eastern Massachusetts, Maine, Rhode Island and Vermont Better Business Bureau website.

CombatCritic Gives SimpliSafe 1 Bomb Out Of 10 and a spot on my " WALL OF SHAME"

One Bomb Equates To:

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TripAdvisor - Top Contributor

Tabelog - Official Judge (Bronze)

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Title: TravelTech: Faulty Products And Poor Customer Service ... SimpliSafe Or Simply Crap?

Key Words: SimpliSafe. simpli, safe, simply, alarm, system, home, security, protection, Dave Ramsey, Kim Komando, Boston, CombatCritic, TravelValue, travel, value, product, review, Yelp, www.komando.com, www.daveramsey.com

Translation for Civilians: FUBAR = "Fucked Up Beyond All Repair"

Sunday, January 31, 2016

Overpriced + Poor Design + No Instructions = Not A Great Value

Golf Putting Alignment Mirror Training Aid - Practice Your Putting Alignment Tool
by B&T Golf
Available on Amazon.com


Although small and lightweight enough to easily carry while traveling, $29+ for this product seems excessive. It is likely made in China and probably costs less than $5 to manufacture, so a 600% mark-up is pushing it based on its somewhat flimsy and flawed product. 

A reflective surface with red and black lines (and logo) mounted on a very thin plastic base, it comes with a protective cover but no instructions. There are four holes in the rear which I assume are used to anchor it on the green with tees and/or limit your backstroke based on distance required for a putt ... I assume ... and you know what happens when you "ASSUME": you make an ASS of U and ME. The holes are too big for golf tees, so even with two tees anchoring the mirror it moves if touched (nearly impossible based on its purpose), requiring frequent repositioning if you are aiming at a golf hole.

I find the product useful for alignment and ensuring that eyes are positioned over the ball, but the design flaws, lack of instructions (paper or web-based - there is no B&T Golf Products website that I could find), and excessive markup make it a poor value. In the $9.95 to $12.95 range, I would rate it in the 8-10 "Bomb" range (4-5 Stars), but at nearly $30 ...

CombatCritic Gives The B&T Putting Alignment Mirror 5 Bombs Out Of 10 (Rounded Up To "3 Stars")

Five Bombs Equates To:


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TripAdvisor - Top Contributor

Tabelog - Official Judge (Bronze)

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Tabelog Reviewer CombatCriticView my food journey on Zomato!



Title:  TravelTech: Overpriced + Poor Design + No Instructions = Not A Great Value

Key Words: Golf Putting Alignment Mirror, mirror, training, aid, practice, putting, alignment, tool, B&T Golf, B&T, golf, Amazon.com, amazon, China, CombatCritic, TravelValue, travel, value, product, review

Translation for Civilians: Charlie-Mike = "Continue Mission"

Wednesday, January 20, 2016

Inexpensive In-Home Putting Green Not BAd For The Price

Grassroots Par Three Putting Green
by B&T Golf
$32 on Amazon.com 

The Grassroots Par Three Putting Green is a portable putting green small and lightweight enough to take with you on your next trip, golf or otherwise.

Made of thin, green outdoor carpet with a tapered foam ramp leading up to the three holes at one end, the green is 9 feet long and about three feet wide at each end. It is tapered in the middle, why I am not sure, and around 2.5 feet wide, making it look something like an actual putting green which I assume was the reason for the design.
The "green" lies flat out of the box, but is thin enough to magnify any underlying imperfections in the floor you put it on. I placed it on an oriental rug and it rolls true until the thin, green outdoor carpet bunches up when the green is jarred or stepped on too abruptly.
The holes are deep enough to catch a golf ball with the center cup being about 1" deep and the two outer cups at about 1/2" in depth. There are also two deep bunkers (1" deep) behind the holes to catch errant shots, but some balls roll over, through or between them and off across the room.
For the price, it works well enough and as advertised. I do not imagine it lasting for several years due to the thinness of the carpet. If it were double the thickness, it would likely roll truer on diverse surfaces, last longer and not bunch up quite so easily. I believe a base with a material that clings to carpet and hard floors, possibly something like rubber, would enhance the product immensely as well as adding to durability, even in the $50-$60 range.

The only other thing missing is a storage or carry bag for when you want it out of the way or to take on trips. A simple, nylon bag with a handle and drawstring would cost next to nothing to manufacture and would enhance the product significantly.

CombatCritic Gives Grassroots Par Three Putting Green 6 Bombs Out Of 10 ... More Bombs Are Better!







Six Bombs Equates To:


"Good To Go"

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Tabelog Reviewer CombatCriticView my food journey on Zomato!




Title: Inexpensive In-Home Putting Green Not BAd For The Price

Key Words: Grassroots Par Three Putting Green, grassroots, par, three, putting, green, putt, putter, B&T, Golf, CombatCritic, TravelValue, travel, value, product, review, Amazon.com, Amazon

Translation for Civilians: G2G = "Good To Go"